Customer Journey - Reception

Managers, Supervisors, Reception Team Members

Title	Customer Journey - Reception
Objectives	1. To raise customer service levels to “Best Practice” 2. To develop ideas and methods to improve team performance and support internal processes 3. To recognise & share good customer service skills 4. To clarify your understanding of your role within Reception duties and plan future actions
Delegates	Managers, Supervisors, Reception Team Members
Duration	Can be covered within 2 half day workshop or 1 full day
Location	Onsite or Offsite Training Venue

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The IBD Customer Journey has been the best training initiative we have ever been involved with! IBD's on site mentoring focuses the Service Department team far more effectively than a traditional training course. The Service Reception team now receive tuition in real time with real customers, making our staff far more aware of the consequences of their actions. The evidence and improvement is clear for all to see in our Customer Satisfaction Results.

Ian Dow, Aftersales Director, Knights Group

Customer Journey - Reception

Integrated Business Development

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Ian Dow, Aftersales Director, Knights Group