Managers, Supervisors, Reception Team Members
Title | Customer Journey - Reception | |
Objectives | 1. To raise customer service levels to “Best Practice” 2. To develop ideas and methods to improve team performance and support internal processes 3. To recognise & share good customer service skills 4. To clarify your understanding of your role within Reception duties and plan future actions |
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Delegates | Managers, Supervisors, Reception Team Members | |
Duration | Can be covered within 2 half day workshop or 1 full day | |
Location | Onsite or Offsite Training Venue |