Customer Journey - Bodyshop

Estimators/Assessors, Advisors and Administrators

Title	Customer Development - Bodyshop
Objectives	1. To capture Retail customers at the point of enquiry to increase conversions and up selling opportunities 2. To develop a communication structure to increase consistency and add real customer value 3. To utilise Branded TOOLS and communication methods 4. To develop an action plan for discussion with line managers
Delegates	Assessors / Estimators, Advisors and Reception
Duration	Can be covered within 2 half day workshop or 1 full day
Location	Onsite or Offsite Audatex Training Venue

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The IBD Customer Journey has been the best training initiative we have ever been involved with! IBD's on site mentoring focuses the Service Department team far more effectively than a traditional training course. The Service Reception team now receive tuition in real time with real customers, making our staff far more aware of the consequences of their actions. The evidence and improvement is clear for all to see in our Customer Satisfaction Results.

Ian Dow, Aftersales Director, Knights Group

Customer Journey - Bodyshop

Integrated Business Development

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Ian Dow, Aftersales Director, Knights Group