Department Managers, Advisors, across Service, Parts and Bodyshop
Title | Customer Journey - Aftersales | |
Objectives | 1. What, how and when to use the Customer Journey framework to improve effectiveness within every day scenarios 2. To develop communications to increase consistency, utilise appropriate resources that impact on the customers’ experience 3. To devise tactics to increase Upsell and inter-departmental opportunities 4. To develop an action plan for implementation, impacting on personal development, realistic business targets and Customer Satisfaction |
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Delegates | Department Managers, Advisors, across Service, Parts and Bodyshop | |
Duration | Can be covered within 2 half day workshop or 1 full day | |
Location | Onsite or Offsite Training Venue |