About Us

Integrated Business Development was formed in 2002. Our primary focus is the development of customer processes and solutions within the motor industry. We use methods successfully applied within major consumer brands as well as local businesses.

We have three integrated products that connect with customers. Customer Journey, CustomerFirst and Personal Development Programme. Each product is aligned for the individual businesses we work with to compliment the client brand!

We like to be sure of our facts and use differing research and interview techniques. Once these are established we can then recommend both strategic and tactical developments.  

Communication is at the heart of the implementation stage, to staff, customers inside the business and external communications which may include the growing influence of Social Media.

Our philosophy is to match client objectives, stick to what we know best and what we can deliver to provide tangible results impacting on customer satisfaction, sales and profit for clients.

Martin Kelly  

Managing Director


For more information or an informal discussion contact us today.

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